Rakun DojoSupport & Safety
Before asking for help
- Check that the address is rakundojo.online.
- Refresh the page and reconnect the same wallet on Shido chain ID 9008.
- Record the time, screen, action, and non-sensitive error text.
- Never include a seed phrase, private key, wallet password, or full session token.
Wallet safety
Support will never ask you to transfer tokens to verify an account or to share recovery credentials. Token purchase and burn availability is shown in the game. Review the exact quoted amount and reward before confirming a transaction. Burns are permanent.
Incident status
Check the public service status for current API and NFT availability and explicitly published operator notices. A healthy API response is not a security audit. The official support contact and operator response arrangements still need to be completed before a broad launch.
NFT claim recovery
Open Hub → Rewards to review claim history and your saved NFT. A rejected wallet request can be tried again. After a broadcast, keep its transaction hash and use the verification action or explorer link. Confirmed cancellation or replacement can unlock a retry; a hash that the network has never observed may need independent evidence from your wallet. Creating a new snapshot does not reroll an already reserved outfit or rarity.
Self-service
Signed-in players can use the in-game support export to gather gameplay diagnostics. Review the export before sharing it because wallet addresses and gameplay history may be included.